To file complaints about shipment, parcel, and logistics services of Australia (AU) Post including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and other shipments & freight services, you can follow these steps and use the provided contact details:
Australia (AU) Post Customer Support:
- Customer Service Number: Call 13-POST (137678) (AU), +61388479045 (outside Australia) or 131118 (business) for general inquiries and complaints.
- Email: Send your complaints to customerservice@auspost.com.au.
To track your shipment, navigate to AU Post tracking page.
Steps to File a Complaint Online:
- Visit the Australia Post website (auspost.com.au).
- Navigate to the ‘Help and Support’ section.
- Click “Chat” or “Enquiry online” to open the online complaint form.
- Fill out the complaint form by providing all necessary details, including your contact information, tracking ID/AWB, and a detailed description of the issue.
- Once completed, submit the form.
Finally, note down the reference number to track status. If your issue is not resolved, you can escalate it by requesting to senior executive or manager through the hotline. Alternatively, you can write a formal letter to the Australia Post head office.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of AU Post or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint. You can lodge your complaint in the Australia with Australian Consumer and Competition Commission (ACCC) or your local consumer protection agency.
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