How can you file consumer complaints to Australian Competition and Consumer Commission (ACCC)?

Consumer Affairs
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If you want to file a consumer complaint to the Australian Competition and Consumer Commission (ACCC) [1] including issues related to consumer products, small business disputes (unfair, anti-competitive or misleading conduct), scams/frauds, cartel conduct, unsafe product, or wholesale gas supplier (breach of the Gas Market Code, the Gas Price Cap, or the avoidance scheme rules), use the following steps and the provided contact details:

Make a consumer complaint to ACCC
Make a consumer complaint to ACCC1209×720 130 KB

ACCC Consumer Hotline:

Call at the ACC’s toll-free number 1300-302-502 (Monday to Friday, 11 am to 3 pm AEST/AEDT) or +61262431305 (international). To report an issue affecting your business or franchise, dial the business hotline 1300-302-021 to talk with a representative.

If you are a First Nations person or advocate and need to speak to ACC about a consumer or small business issue impacting Aboriginal and/or Torres Strait Islander people, call at 1300-303-143 (First Nations Information Line).

You can also write a complaint letter to ACCC at:

  • Address: Australian Competition and Consumer Commission, GPO Box 3131, Canberra ACT 2601.

Steps to file a complaint online:

  1. Visit the ACCC’s official Website (accc.gov.au).
  2. Navigate to the “Contact” page from the menu.
  3. From “Report an issue to the ACCC online” choose:
    • For consumer issues, click “Report a consumer issue” to open the online form.
    • For business-related issues, use the form for reporting an issue affecting your business.
  4. Fill out the form by providing detailed information about the issue, including any relevant evidence such as what market issues are causing the most harm.
  5. Submit the Form.

Once completed, note down the reference/ticket ID to track the status. The ACCC will review the information and take appropriate action.

:tipping_hand_man:t5: Note: If any person is involved in cartel conduct, call the ACCC Cartel Immunity Hotline 02-9230-3894 or email cartelimmunity@accc.gov.au.

Further, you can submit an enquiry form to ask a question about the work or services of ACC to protect consumer rights.

Still, have questions? :thinking: ask by replying to us. We will help you.

  1. The Australian Competition and Consumer Commission (ACCC) is an independent statutory authority that enforces Australian consumer law and promotes competition and fair trading in the market. It protects consumers and businesses from unfair practices and promotes competition to benefit the economy. (Explanation by AI) ↩︎

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