To file complaints about DiDi cabs including issues related to cab/taxi bookings (cancellation, refund, or driver misbehaviour), riding (lost item or property), driver (payment, DiDi advance, fare, and insurance), and delivery (personal, business, or driver) you can follow these steps and use the provided contact details:
DiDi Customer Support
- Customer Service Number: Call the hotline 1800413678 to talk with DiDi Cabs’ executives to raise your complaint.
- Email: For safety-critical incidents in Australia, contact the 24/7 DiDi Incident Response Team via email at help.safety@didiglobal.com.
You can also use the DiDi app to file your complaint by chatting with a customer service representative.
Steps to file an online complaint:
- Open the DiDi App on your mobile device or visit DiDi’s help center.
- Navigate to the customer support section within the app.
- Select the booked Ride or type of issue (rider, driver, or delivery)
- Provide detailed information about your issue and booking details, including date, time, and any relevant details.
- Chat with an agent (if available) or submit your complaint.
Finally, note down the reference/ticket number to track your lodged complaint.
Approach the Consumer Forum
If your issue is not resolved by DiDi’s customer support or its senior officials, you can file a consumer complaint against DiDi to the Australian Competition and Consumer Commission (ACCC) with all necessary documentation and details of your complaint.