To file a complaint about taxi and cabs services of Lyft including issues related to cabs booking, rental cars service, rider (cancellation, refund, or payment), driver (fare, payment settlement, billing, etc.), lost baggage/properties, Lyft Pinks, business, and other taxi booking services, you can follow these steps and use the provided contact details:
Lyft Cabs Customer Support
- Customer Service Number: From the Lyft mobile app, request a callback to talk with a representative.
- In-App Support: You can open the Lyft app, visit the ride history, select the ride you want to report and follow the option to report an issue or dispute a charge. Fr
Steps to file an online complaint:
To file a complaint with Lyft, you can follow these general steps:
- Visit the Lyft’s official website (lyft.com).
- Navigate to Rider/Driver Help Center from the menu.
- Login to your account to chat with the support team.
- If you don’t have an account or can’t access it, click “I don’t have an account” to open the online complaint form.
- Select the category of issue.
- Fill out the form with all required details including order ID, type of cab/taxi complaint, and description of the issue.
- Submit the form.
Finally, note down the reference/acknowledgement ID to track status. To report property loss, submit an online request for your lost item. If you have complaints about business services, contact the Lyft Business Support.
Approach Consumer Protection Forum:
If Lyft does not resolve your issue, you can approach the Consumer Protection Forum in your area. In the USA, you can lodge an online consumer complaint to the Bureau of Consumer Protection Affairs of FTC with all supporting evidence.
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