To file a cab rider, driver, or restaurant complaint to Uber Cabs including issues related to delayed cab, rental vehicles, cancellation/refund, business payments, freight services, and other transport services, you can follow these steps and use the provided contact details:
Uber Cabs Customer Support:
- Customer Care Number: To talk with representatives, request a callback by logging in to your Uber account.
- Email: Send an email to support@uber.com with the cab booking ID and other supporting evidence.
For freight shipment-related issues, email freight@uber.com with tracking ID and shipment details. If you have complaints related to Uber business, email business-support@uber.com.
To raise your concerns about health services, email support@health.uber.com (US) or uk-help@health.uber.com (UK). For Uber Eats Restaurants orders, raise your concern to restaurants@uber.com.
To share feedback about the behaviour of the Uber cab driver, submit the Uber feedback online form.
Steps to file an online complaint:
- Visit the Uber’s official website (uber.com).
- Navigate to the “Uber Help Center” page from the menu.
- Click “Contact Uber Support” to open the online complaint form.
- Fill out the form with the required details including a summary of the issue (rider, driver, or restaurant), order/booking ID, and supporting evidence.
- Submit the form.
Finally, note down the reference/case number to track the status or you will receive it via email.
Escalation to Grievance Officer:
If you’re not satisfied with the response, escalate the matter to Uber’s Grievance Officer with all supporting evidence. You can send a written complaint letter or email to Uber’s head office (India) at:
- Email: LERT@uber.com
- Adstrong textdress: Attn: Grievance Officer, Uber Technologies, Inc (India); Registered Office: Uber B.V., Regus Business Platinum Centre Pvt. Ltd., Level 13, Platinum Techno Park, Plot No.17/18, Sec-30A, Vashi, Navi Mumbai, Maharashtra – 400705.
Law enforcement agencies (government offices or police) can email Law Enforcement Response Term (LERT) at lert@uber.com for an emergency enquiry.
Note: If your complaints are not resolved or consumer rights are violated by Uber, file a consumer complaint with the consumer protection authority of your country. In India, you complain to the National Consumer Helpline (NCH) and In the USA, you may approach the Bureau of Consumer Affairs of the Federal Trade Commission (FTC).
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