If you have complaints about BluSmart cabs services such as an online cab or taxi booking, cancellation, delayed refund, or disputes with drivers, here’s how you can lodge your complaint to seek resolution:
1. Contact BluSmart Customer Care
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Customer Service Number: Call the helpline number 8007005005 for immediate assistance or talk to customer care executives.
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Email: Send an email to hello@blu-smart.com for general Inquiries or booking@blu-smart.com for booking complaints.
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Online: You can also file a complaint through the BluSmart website (blu-smart.com) by submitting a complaint form or app (from the Help section).
Information to Provide:
- Cab Booking ID (if applicable)
- Nature of the complaint (e.g., safety concern, driver behaviour, billing issue)
- Supporting documents (invoices, photos, etc.)
Obtain a reference/ticket number for your complaint. This will be crucial for tracking and escalation if needed.
2. Escalation to Grievance Officer
If your issue remains unresolved or you’re not satisfied with the response from customer care, escalate it to the Grievance Officer of BlueSmart. You can send a written grievance letter or email including reference/ticket number from Level 1 by using these contact details:
- Email: grievance.officer@blu-smart.com
- Address: Grievance Officer, BluSmart Mobility Private Limited – A-2, 12th Floor, Palladium Corporate Road, Prahladnagar, Ahmedabad – 380051.
3: Approach to Consumer Forum:
If the issue persists after escalating to the Grievance Officer, you can seek assistance by filing an informal consumer complaint to the National Consumer Helpline (NCH). For compensation or to claim monetary losses, you may file a formal complaint to the Consumer Disputes Redressal Commission (Consumer Court) through the E-DAAKHIL portal.
Include these documents needed to file a consumer complaint:
- Invoice/receipt from BluSmart
- Complaint acknowledgement from BluSmart (if available)
- Other relevant documents
BluSmart’s terms and conditions may include an arbitration clause. You may consider this option for dispute resolution. As a last resort, you can consult with a lawyer about potential legal action.
Tips:
- Keep records of all communication, including dates, times, and names of representatives of BlueSmart.
- Complaint resolution may take time. Follow up regularly on the status as per the specified resolution timeframe.
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