How can you file booking complaints of redBus?

If you have complaints about Redus services such as ticket booking, cancellation, payment (insurance claims, deposit/refund, or charges), delayed bus, disputes with bus operator, or premium travel packages including services, offers/coupons/discounts, and travel products, you can follow these steps to file a booking complaint with Redbus:

Contact Customer Support:

  • Customer Care Number: Call Redbus at +918030916640 for cancellation issues.
  • Helpline Number: For other booking complaints, dial the helpline +919945600000.
  • Email: Alternatively, you can email your concern to or for agent support, email

When contacting customer support, be ready to provide your Booking ID, the nature of your complaint, and a brief summary of the issue.

Filing online complaint:

  • Visit the Redbus website ( or use their mobile app (available on Android and iOS) to file a complaint.
  • Click the “Help” from the menu and then submit the online complaint form.
  • You can also reach out via social media.

Escalate to the Grievance Officer:

If your issue is not resolved satisfactorily, escalate it to the Grievance Officer by emailing You can also send a physical letter to the following address:

  • Grievance Officer, RedBus, Ibibo Group Pvt Ltd., 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka – 5600172.

Approach the Consumer Forum:

If the Grievance Officer’s response is not satisfactory or if your complaint remains unresolved, you may approach the Consumer Forum or the respective national consumer protection authority of your country.

In India, you can file a complaint against Redbus with the National Consumer Helpline (NCH) under the Ministry of Consumer Affairs or the Consumer Disputes Redressal Commission (E-DAAKHIL) for a formal consumer dispute.

Remember, when filing a complaint, always keep a record of all communications and reference numbers for future reference.

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