How can you file booking complaints of redBus?

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If you have complaints about RedBus services such as ticket booking, cancellation, payment (insurance claims, deposit/refund, or charges), delayed bus, disputes with bus operator, or premium travel packages including services, offers/coupons/discounts, and travel products, you can follow these steps to file a booking complaint with Redbus:

Register your booking complaints with redBus support
Register your booking complaints with redBus support1480Ă—720 136 KB

Contact Customer Support:

  • Customer Care Number: Call Redbus at +918030916640 for cancellation issues.
  • Helpline Number: For other booking complaints, dial the helpline +919945600000.
  • Email: Alternatively, you can email your concern to care@redbus.in or for agent support, email support@seatseller.in.

For complaints related to train booking, call the redRail support team at the helpline number +919902977777.

When contacting customer support, be ready to provide your Booking ID, the nature of your complaint, and a brief summary of the issue.

Filing online complaint:

  • Visit the Redbus website (redbus.in) or use their mobile app (available on Android and iOS) to file a complaint.
  • Click the “Help” from the menu and then submit the online complaint form.
  • You can also reach out via social media.

Escalate to the Grievance Officer:

If your issue is not resolved satisfactorily, escalate it to the Grievance Officer by emailing grievanceofficer@redbus.in. You can also send a physical letter to the following address:

  • Grievance Officer, RedBus, Ibibo Group Pvt Ltd., 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka – 5600172.

Approach the Consumer Forum:

If the Grievance Officer’s response is not satisfactory or if your complaint remains unresolved, you may approach the Consumer Forum or the respective national consumer protection authority of your country.

In India, you can file a complaint against Redbus with the National Consumer Helpline (NCH) under the Ministry of Consumer Affairs or the Consumer Disputes Redressal Commission (E-DAAKHIL) for a formal consumer dispute.

Remember, when filing a complaint, always keep a record of all communications and reference numbers for future reference.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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Redbus not publishing the customer’s review in their website, redbus is malpractice on customer’s genuine review

redbus is not publishing the true review and instead redbus is publishing only the good and favors review.

This kind malpractice is scaring the customer’s safety and in near future customer’s life safety also in risk with redbus service

Redbus must publish the all correct customer review on their website openly.

There is Nanthi Travels is very dangerous for family and ladies and kids. this is real incident - Nanthi Travels threatening the family and kids in late-night and saying that Nanthi Travels will cancel the ticket and leave you in unknow place and used very worst words. my kid start crying and my complete family scared.

Redbus is not care about customer’s safety. redbus need only money that it.

what kind of society we are living its scarce us

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Dear @Raja_Ezhumalai,

We understand your concerns regarding Redbus and the safety issues you faced with Nanthi Travels. Here’s how you can resolve the matter:

  1. Follow Up with Redbus Customer Care: Contact Redbus customer care and share your grievance regarding the unpublished review and the safety incident with Nanthi Travels. Request a clear explanation and action on your concerns.
  2. Escalate to the Grievance Officer: If the response is unsatisfactory, escalate the issue to the Redbus Grievance Officer. Submit all details, including your trip reference number and the incident description.
  3. Approach the Consumer Forum: If your complaint remains unresolved, you can escalate the matter further:
  • File a complaint with the National Consumer Helpline (NCH) at https://consumerhelpline.gov.in.
  • Alternatively, use the E-DAAKHIL portal to register a formal dispute with the Consumer Disputes Redressal Commission.

Remember to maintain records of all communications and reference numbers for future use. Let us know if you need further guidance.