Payment made, Red bus ticket not issues

[KS_Bhat]

Hi
I have made payment for the Sugama bus from Perla to Bangalore on 18th.
Payment has been made.
Ticket is not issued.

[complainthub]

Dear @KS_Bhat

To resolve your pending redBus ticket booking for the Sugama bus from Perla to Bangalore on January 18th, first contact redBus customer care at +918030916640 (Mon-Sun, 9AM-7PM) or email care@redbus.in with your booking reference and payment receipt. You can also raise a dispute via the redBus app under My Tickets > Help Centre.

@complainthub

Filing online complaint:

• Visit the Redbus website (redbus.in) or use their mobile app (available on Android and iOS) to file a complaint.
• Click the “Help” from the menu and then submit the online complaint form.
• You can also reach out via social media.

Escalate to the Grievance Officer:

If your issue is not resolved satisfactorily, escalate it to the Grievance Officer by emailing grievanceofficer@redbus.in. You can also send a physical letter to the following address:

• Grievance Officer, RedBus, Ibibo Group Pvt Ltd., 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka – 5600172.

If there’s no response within 48 hours, file a complaint on the National Consumer Helpline at 1800-11-4000 or through the ODR portal. Retain all transaction proofs.
If still need help, reply to us.