Booked ticket on red bus from Biaora to Ashok nagar but bus not going to Ashok nagar

[complainthub]

Dear @Vijay_Agashe

If RedBus allowed ticket bookings for a non-existent route, immediately file a refund request through the RedBus support page or call their customer care at +919945600000. If they don’t respond, escalate the complaint to the National Consumer Helpline. Also, request them to stop listing unavailable buses to prevent future issues.

@complainthub

Filing online complaint:

• Visit the Redbus website (redbus.in) or use their mobile app (available on Android and iOS) to file a complaint.
• Click the “Help” from the menu and then submit the online complaint form.
• You can also reach out via social media.

Escalate to the Grievance Officer:

If your issue is not resolved satisfactorily, escalate it to the Grievance Officer by emailing grievanceofficer@redbus.in. You can also send a physical letter to the following address:

• Grievance Officer, RedBus, Ibibo Group Pvt Ltd., 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka – 5600172.

If still need help, reply to us.