PNR :- XJPRE1002042500002
I have no information about bus no and no any call or other connection with Bus operator or Conductor.
This is a big problem because I’m suffering from fever and I also paid extra amount with another bus
Dear @Pankaj_Dagur Ji,
As per your case, you have booked a bus ticket with PNR: XJPRE1002042500002 but did not receive any information about the bus number, driver contact, or any communication from the bus operator or conductor. This lack of communication has caused significant inconvenience, since you were unwell with a fever and had to pay extra to board another bus to reach your destination. This is a clear case of poor service, lack of customer support, and possible negligence by the bus operator. You can take these actions:
1. Contact the Bus Operator and Demand a Refund
Since you have PNR details, you should immediately:
- Check your email or SMS for customer support details from the ticket booking platform.
- Call the bus service provider (the company that operates the bus) and provide the PNR number to request a refund.
- If booked through a travel app (RedBus, Abhibus, MakeMyTrip, etc.), raise a complaint on their platform.
2. File a consumer complaint against Bus Operator
If the operator does not respond or refuses to provide a refund, proceed with formal complaints. If you need help to lodge your complaint with the bus operator, please tell us the name of the operator or company.
If the bus ticket was booked online, you should file an online consumer complaint with the National Consumer Helpline (NCH) at 1800-11-4000 or 1915, or online by following these steps:
Provide the following details in your consumer complaint:
- PNR Number: XJPRE1002042500002
- Date & Time of Journey
- Issue: No communication from the bus operator, no bus details provided, suffered inconvenience and extra expenses
- Request: Full refund + compensation for extra expenses
Advice
: If the bus operator fails to provide a refund, you can also send a legal notice to the bus operator demanding a refund. Finally, you can File a Formal Consumer Complaint for deficiency of service and seek compensation.
If still need help, reply to us.