How can you file complaints about Ola cabs?

If you have complaints about services of Ola Cabs such as online cab booking, cancellation, refund, Ola Money, driver-partners, or misbehaviour of drivers, follow these steps to make your complaints:

1. Contact Ola Customer Support:

  • Safety Helpline: Call the helpline number +911204857900 (for urgent safety concerns)
  • Customer Care: Call the customer service number +918037101888 (for payment issues) or +911204857900 (to contact the corporate office)
  • Email: Send your email to support@olacabs.com for general complaints or security@olacabs.com for security concerns.
  • Online: You can also file your complaints online through the “Support - olacabs.com” page of the Ola website.
  • Ola App: Use the in-app chat for immediate assistance or emergency support.

For complaints about Ola Money (wallet or UPI), email your issues to support@olamoney.com.

When contacting support, be prepared to provide:

  • Booking ID
  • Relevant dates, times, and locations
  • Any supporting evidence (e.g., screenshots, photos)

If you have complaints regarding Ola driver-partner, visit: https://partners.olacabs.com

2. Escalate to Grievance Officer (if unresolved):

If your previous complaints are not resolved satisfactorily by Ola cabs support, escalate it to the Grievance Officer appointed by Ola. You can send a written grievance letter or email your concerns here:

  • Phone: +918037101828
  • Email: grievance@olacabs.com
  • Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095

Include your initial complaint reference number and clearly explain why you are dissatisfied with the previous response.

If the Grievance Officer doesn’t resolve your complaint, contact the Nodal Officer by sending an email to nodal.officer@olacabs.com.

3. Approaching to Consumer Forum:

If your complaint remains unresolved, consider filing an informal consumer complaint with the National Consumer Helpline (NCH). Further, you may appeal to the National Consumer Disputes Redressal Commission (NCDRC) through the e-Daakhil portal for compensation.

:tipping_hand_man:t5: Tips:

  • Keep records of all communication with Ola (emails, reference numbers, etc.).
  • If your complaint involves Ola Money, you can also complain to the Banking Ombudsman of the Reserve Bank of India.
  • For legal advice, consult with a consumer rights lawyer.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.