How can you file complaints about Ola cabs?

Transportation
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If you have complaints about services of Ola Cabs such as online cab booking, cancellation, refund, Ola Money, driver-partners, or misbehaviour of drivers, follow these steps to make your complaints:

Olacabs Customer Support
Olacabs Customer Support1920Ă—716 126 KB

1. Contact Ola Customer Support:

  • Safety Helpline: Call the helpline number +911204857900 (for urgent safety concerns)
  • Customer Care: Call the customer service number +918037101888 (for payment issues) or +911204857900 (to contact the corporate office)
  • Email: Send your email to support@olacabs.com for general complaints or security@olacabs.com for security concerns.
  • Online: You can also file your complaints online through the “Support - olacabs.com” page of the Ola website.
  • Ola App: Use the in-app chat for immediate assistance or emergency support.

For complaints about Ola Money (wallet or UPI), email your issues to support@olamoney.com.

When contacting support, be prepared to provide:

  • Booking ID
  • Relevant dates, times, and locations
  • Any supporting evidence (e.g., screenshots, photos)

If you have complaints regarding Ola driver-partner, visit: https://partners.olacabs.com

2. Escalate to Grievance Officer (if unresolved):

If your previous complaints are not resolved satisfactorily by Ola cabs support, escalate it to the Grievance Officer appointed by Ola. You can send a written grievance letter or email your concerns here:

  • Phone: +918037101828
  • Email: grievance@olacabs.com
  • Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095

Include your initial complaint reference number and clearly explain why you are dissatisfied with the previous response.

If the Grievance Officer doesn’t resolve your complaint, contact the Nodal Officer by sending an email to nodal.officer@olacabs.com.

3. Approaching to Consumer Forum:

If your complaint remains unresolved, consider filing an informal consumer complaint with the National Consumer Helpline (NCH). Further, you may appeal to the National Consumer Disputes Redressal Commission (NCDRC) through the e-Daakhil portal for compensation.

:tipping_hand_man:t5: Tips:

  • Keep records of all communication with Ola (emails, reference numbers, etc.).
  • If your complaint involves Ola Money, you can also complain to the Banking Ombudsman of the Reserve Bank of India.
  • For legal advice, consult with a consumer rights lawyer.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

3 Likes
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Hi OLA support team, I am keep sending email to all the support@olacabs.com, [grievance@olacabs.com ,nodal.officer@olacabs.com for double Payment issues with Driver. Driver claimed payment not reflecting in his mobile, so forced to make another payment, at destination. Please refund one of the payments. Driver NOT responding, OLA support not responding. Driver CRN-84268500258. Strict action required against the driver for this. I can provide here if all details, if miss my email. Expecting a action from your end.
Thx

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Dear @Rider

First, try to contact the OLA customer support team by using the OLA mobile app for the fraud regarding payment to driver. You can navigate to “Help & Support” section of the app and select the ride booking ID and raise your concern by chatting with support team or request a callback from the app.

The email support team may respond your witinin 24 to 72 hours. If your issue is not resolved by OLA within specified timeline, you may file a consumer complaint to National Consumer Helpline (NCH), as described above.

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since 21st June, chasing OLA for response, NOT getting an option in App to request call back. I had visited OLA office in Bangalore, but Security officer did not allow to go in. (Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095), Rs.1396/- paid first, then Rs.1420/- ( with tiips to Driver).Can I attach screenshot here , that Driver should be blacklisted, it happend my old age parents , it should not repeat to anyone in future.
thanks for suggestion

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In this case, you should file your complaint to the “National Consumer Helpline (NCH)” with all your supporting evidence.

Further, if you want, can file a formal consumer complaint against OLA to the district consumer disputes redressal commission (consumer court) through the E-DAAKHIL portal.

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Hi OLA Support Team,

This is regarding the Emergency case for one of your biker/rider who has done fraud with our esteemed customer.

Issue: Unfortunately Customer paid cash to biker by mistake, and biker accepted without providing the information to us. He taken the cash rs 570 and fled/ran away. This is really a serious concern and needs to take serious action against this as he keeps doing such frauds in future.
I am worried how you managing such fraud guys and giving employment in the company without taking proofs.

Resolution: In case of getting non-support from your end ASAP, i will filed a FIR complaint against him and your company.

Either fired from the OLA company or get him transferred.

This is really a bad impact.

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Dear @Neeraj_Kakkar

To raise this concern, use these contact details:

Don’t wait for the OLA’ response, you should instantly file a police complaint in the nearest local police station or use CCTNS citizen portal of your state police to make an online police complaint or e-FIR for financial fraud and theft.

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Since we have a complaint and escalated through Ola app still no response from Ola team. Later we have escalated to National Consumer Helpline on Dec 1st and today 10th dec still no update from NCH and Ola cabs. This is what the service provided by these organizations. Since they are providing in other supports but this is not fare. we couldn’t able to find Ola customer care no