I booked an ola cab,my destination was different but the auto drop location was different

[mohammed_jawwad]

I booked an pla auto for majestic,but my drop location in the auto was yehlanka

[complainthub]

Dear @mohammed_jawwad

To report this issue, I recommend you file a complaint against the auto driver with Ola’s customer service team through the Ola app. You can also contact them through the email support@olacabs.com including details about your booking, your intended drop-off location, and the actual drop-off location.

@complainthub

If your previous complaints are not resolved satisfactorily by Ola cabs support, escalate it to the Grievance Officer appointed by Ola. You can send a written grievance letter or email your concerns here:

• Phone: +918037101828
• Email: grievance@olacabs.com
• Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095

Include your initial complaint reference number and clearly explain why you are dissatisfied with the previous response.

If the Grievance Officer doesn’t resolve your complaint, contact the Nodal Officer by sending an email to nodal.officer@olacabs.com.

If still need help, reply to the post.

[rashi_garg]

The same thing happened with me today.

[complainthub]

@rashi_garg

If your complaint is not resolved by Ola within 30 days or specified timeline, you can lodge a consumer complaint to the National Consumer Helpline (NCH) with reference number and supporting documents & proof.

You can call at the NCH helpline number 1800-11-4000 / 1915. For an online complaint, follow these instructions:

@complainthub

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

If still need help, reply to us.