Ola overcharging for auto ride

[Aloysious_Nathan]

A ride from Pappanaickenpalayam to bkr road was charged Rs455 by ola.Actual cost is only Rs 70 why this parity. Tried contacting ola ut to no avail.Auto man name is Jayachandran.Ride was on 27 05 2025

[complainthub]

Dear @Aloysious_Nathan

To dispute the overcharge for your Ola ride on 27-05-2025, please raise a complaint through the Ola app: go to “Your Rides” → select the trip → tap “Support” → choose “Fare Related Issue.” Additionally, you can email Ola customer care at support@olacabs.com with your ride details or call at +918037101888.

If the issue remains unresolved, escalate it via the National Consumer Helpline (NCH).

@complainthub

• You can also file your complaints online through the “Support - olacabs.com” page of the Ola website.
• Ola App: Use the in-app chat for immediate assistance or emergency support.

When contacting support, be prepared to provide:

• Booking ID
• Relevant dates, times, and locations
• Any supporting evidence (e.g., screenshots, photos)

2. Escalate to Grievance Officer (if unresolved):

If your previous complaints are not resolved satisfactorily by Ola cabs support, escalate it to the Grievance Officer appointed by Ola. You can send a written grievance letter or email your concerns here:

• Phone: +918037101828
• Email: grievance@olacabs.com
• Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095

Include your initial complaint reference number and clearly explain why you are dissatisfied with the previous response.

If the Grievance Officer doesn’t resolve your complaint, contact the Nodal Officer by sending an email to nodal.officer@olacabs.com.

If still need help, reply to us.