Dear @rashi_garg
In this case, you can lodge a complaint with Ola’s Grievance Officer or Nodal Officer. Their contact information should be available on the Ola app or their website. Provide screenshots of your booking and ride history as evidence by contact Ola grievance officer through these details:
If your previous complaints are not resolved satisfactorily by Ola cabs support, escalate it to the Grievance Officer appointed by Ola. You can send a written grievance letter or email your concerns here:
Phone: +918037101828Email: grievance@olacabs.com Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095
Include your initial complaint reference number and clearly explain why you are dissatisfied with the previous response.
If the Grievance Officer doesn’t resolve your complaint, contact the Nodal Officer by sending an email to nodal.officer@olacabs.com .
Further, you can also lodge a consumer complaint with the National Consumer Helpline (NCH). For more information, read this: How to file consumer complaints to National Consumer Helpline?