Dear @Aloysious_Nathan
To dispute the overcharge for your Ola ride on 27-05-2025, please raise a complaint through the Ola app: go to “Your Rides” → select the trip → tap “Support” → choose “Fare Related Issue.” Additionally, you can email Ola customer care at support@olacabs.com with your ride details or call at +918037101888 .
If the issue remains unresolved, escalate it via the National Consumer Helpline (NCH) .
You can also file your complaints online through the “Support - olacabs.com ” page of the Ola website.
Ola App: Use the in-app chat for immediate assistance or emergency support.
When contacting support, be prepared to provide:
Booking ID
Relevant dates, times, and locations
Any supporting evidence (e.g., screenshots, photos)
2. Escalate to Grievance Officer (if unresolved): If your previous complaints are not resolved satisfactorily by Ola cabs support, escalate it to the Grievance Officer appointed by Ola. You can send a written grievance letter or email your concerns here:
Phone: +918037101828Email: grievance@olacabs.com Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095
Include your initial complaint reference number and clearly explain why you are dissatisfied with the previous response.
If the Grievance Officer doesn’t resolve your complaint, contact the Nodal Officer by sending an email to nodal.officer@olacabs.com .
If still need help, reply to us.