Dear @Shalaka
If your complaints about overcharging fares by cab drivers are not resolved by Ola cabs support and its senior officials, initially you may file an informal consumer complaint to the National Consumer Helpline (NCH).
Further, you may lodge an online consumer complaint against Ola Cabs to the Consumer Disputes Redressal Commission (Consumer Court) with all supporting evidence.
For more help, read: How to file a consumer complaint to Consumer Disputes Redressal Commission (Consumer Court) on E-DAAKHIL?
For cheating and fraud, you can file a police complaint against the Ola cab driver or e-FIR through the online CCTNS portal of the respective state or UT police.
To help you decide whether to file a police complaint, please tell me:
- City and state of the incident: To help me determine the appropriate police station or online portal for filing a police complaint.
I hope you will provide this information. Don’t hesitate to ask, if you have any other questions.
Tip: Always be cautious, don’t pay extra or trust anyone. Only use the official channels of respective cab aggregators for payment.