To file a complaint about cabs/taxis, fleets, and riding services of Bolt including issues related to riders (booking, cancellation, refunds, etc.), car rentals, drivers (incentives, insurance, and payments), couriers (delayed parcels, damaged products, or lost item), and business solutions, you can follow these steps and use the provided contact details:
Bolt Customer Support
- Customer Service Number: You may request a callback from the “Support” section of the Bolt app (available in some cities,)
- In-App Support: You can start a chat with an agent by choosing chat support.
Ride-hailing customers can use the in-app support feature by tapping on the main menu and selecting “Support". Bolt Food customers, couriers, and partners should use the respective app (Bolt Food app, Bolt Courier app, or Bolt Restaurant app) to contact support.
Steps to file an online complaint:
- Visit Bolt’s official website (bolt.eu).
- Navigate to the “Help Center” page.
- Choose the category of the issue (Rider, Fleet Owner, Drivers, Bolt Business, Food, Restaurant, or Courier)
- Get help from the given instructions.
- If not resolved, log in to your account and select the Bolt Support option.
- Fill out the form with required details including booking details, type of issue, and supporting documents.
- You can also chat with a representative.
- Submit the forum.
Finally, note down the reference number to track the status.
Approaching the Consumer Forum
If you are not satisfied with the resolution provided by Bolt, you can approach the consumer protection forum of your country. Provide all supporting evidence to the forum.
Still, have questions? 
Ask by replying to us. 