To file a complaint about delivery services and cabs/taxis with Grab Thailand including issues related to ride bookings, transport, consumer service (GrabMart, express, GrabPay, subscriptions, insurance, etc.), business, driver (problems with work, profiles, accounts, and vehicles), car/EV Rentals, and other concerns, you can follow these steps and use the provided contact details:
Grab Customer Support:
- Customer Service Number: Open the Grab app, navigate to the ‘Help Centre’, and tap on the ‘Call’ button to talk with a representative or request a callback.
- Chat Support: Open the support section of the app and click to chat option to start a conversation with an agent.
In case of emergency, contact the national emergency hotline or contact at 02-0212530 to report an accident.
Steps to file an online complaint:
- Visit the Grab Thailand’s official website (grab.com/th/).
- Navigate to “Help Centre” and select the category “Consumer”, “Driver”, or “Merchant” option.
- If you have not found a solution, log in to your account and select Grab support to open an online complaint form.
- In the form, provide the booking ID, type of issue, and expected resolution with supporting evidence.
- Submit the form.
Finally, note down the reference number to track the status. You can also visit the nearest service center or branch office of Grab in Thailand to make your complaint.
Approach the Consumer Forum:
If your issue is not resolved through Grab’s support, you can lodge a consumer complaint to your nearest Office of the Consumer Protection Board (OCPB) of the government of Thailand. You may need to provide detailed information about your complaint and any previous attempts to resolve it with Grab.
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