To file a complaint about cabs/taxi and car rental services of Grab SG including issues related to rider (ride booking, passenger cancellations, ride payment disputes, misbehaviour of driver, etc.), driver (incentive problems, account suspensions, lost baggage/items, or fare), or other services (Express, GXS, GrabPay, PayLater, and Insurance), you can follow these steps and use the provided contact details:
Grab Customer Support
- Customer Service Number: Open the Grab app, navigate to the “Help Centre” or “Support” section, and click the “call us” option to get the Grab hotline.
- Chat Support: You can also chat with a representative by selecting the chat option from the “Support” section of the Grab app.
For issues related to merchant services, call Grab Merchant support at +6566106060.
If you want to report an accident, call the Grab support team at 69022313. To report safety and emergency issues, you can call Grab directly at the Safety hotline number +6569000521 (from 12:00 AM to 8:00 AM) or the Singapore emergency hotline 999.
Steps to file an online complaint:
- Visit Grab’s official website (grab.com).
- Navigate to the “Help Center” section to get help from provided solutions.
- Login to your account to open the online complaint form.
- Fill out the provided online form with required details including Booking ID, rider/driver details, route, and description of the issue.
- Submit the form.
Finally, note down the reference/case number to track the status.
Consumer Forum:
If your issue is not resolved by Grab, you can lodge a consumer complaint to the Consumer Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore with all supporting evidence.
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