To file a complaint about bike riding services of Rapido in tier 1 and 2 cities such as Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Noida, Dehradun, and other capital cities, you can follow these steps:
Contact Rapido Customer Support:
- Customer Service Number: You have to request a callback to talk with Rapido customer care executives.
- Email: Alternatively, you can email your complaint to shoutout@rapido.bike. For issues related to Rapido Captains, use the email captaincare@rapido.bike.
In case of safety concerns, call the emergency helpline number 112 or contact the safety support team of Rapido.
Online Complaint Registration:
- Visit the official Rapido website (rapido.bike) or mobile app to file a complaint online.
- Open the online complaint form or chat support in the app with the Ride booking ID.
- Provide details such as your Booking ID, the nature of the complaint, and any relevant subscription or plan details.
- Attach any supporting documents like photos, bills, or evidence related to the incident.
After successful registration of your complaints with executives, always note down the reference or ticket ID.
Escalation to Grievance Officer:
If the issue is not resolved satisfactorily, escalate it to the Grievance Officer for Rapido at grievances@rapido.bike. You should include your previous reference/ticket number, Trip Booking ID, reasons for dissatisfaction, and desired resolution within your grievance email or grievance letter which you can send here:
- Address: Grievance Officer for Rapido – Roppen Transportation Services Private Limited, Salarpuria Softzone, Wing C, First-floor Office 1, Block A, Bellandur Village, Bangalore – 560103.
Don’t forget to provide a detailed description of the disputed matter with supporting documents.
Approaching Consumer Forum:
If your complaints are not resolved by Rapido to your satisfaction, you can approach the National Consumer Helpline (NCH) for arbitration or file an informal consumer complaint. You may also consider internal arbitration with Rapido’s parent company for business disputes.
If necessary, file a formal complaint with the National Consumer Disputes Redressal Commission to get compensation from Rapido for the monetary losses or violation of your consumer rights.
For any disputes regarding travel or accident insurance with Rapido, file your complaints with the Insurance Ombudsman.
Remember to keep a record of all communications and responses from Rapido for reference during the complaint process. If you decide to take legal action, consult with a lawyer to understand your rights and options.
Still, have questions? 
Ask by replying to us. 
We will help you.