If you have complaints regarding bikes, motorcycles, or scooter services of Hero MotoCorp Limited, you can follow this guide on how to escalate your complaints to higher authorities:
Hero Customer Care
This is the first step in the complaint resolution process. You can reach out to Hero MotoCorp’s customer care through the following channels:
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Customer Care Number: Contact Hero MotoCorp’s customer service team via the toll-free helpline number 18002660018, or for eShop-related queries, call to +9197177851902.
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Email : You can also email at customercare@heromotocorp.com or eshop.support@heromotocorp.com (for online shopping/order)
Steps to file an online complaint:
- Visit the official website of Hero Motocorp: heromotocorp.com.
- Select “Contact us” from the menu.
- Select “General Enquiry”, then tap on “Raise a complaint”.
- In the online complaint form, provide your name, contact details, vehicle model, vehicle number, and a description of the issue.
- Submit the form.
After successful registration, note down the reference or ticket ID to track status or use it to escalate to regional managers, if not resolved.
When lodging your complaint, be sure to provide:
- Your name and contact information
- Bike model and registration number
- Nature of the complaint
- Detailed description of the issue
In case of an unresolved complaint, you can initially escalate the case to the Regional Office of Honda.
To know the contact details of regional offices, visit: Filing a complaint to Hero MotoCorp
Escalate to Manager of Zonal Office
If your complaint remains unresolved at Level 1 (customer service executives, authorized service center, or local dealer) or you are dissatisfied with the response, escalate the complaint to the designated Manager of the Zonal Office.
While contacting the manager, mention the reference/ticket number from Level 1 and reiterate the issue and any relevant documentation.
The contact details or zonal offices are:
| Zonal Office | Phone Numbers |
|---|---|
| North Zone (Delhi) | +911244754800 |
| South Zone (Bangalore) | +918046881000 |
| East Zone (Kolkata) | +913344026841, +913332580052 |
| West Zone (Pune) | +912071903500 |
Escalate to Head of Customer Service at Corporate Office
If you’re still facing issues after Level 2, you can escalate your complaint to the Head of Customer Service at Hero MotoCorp’s Corporate Office, With the reference or acknowledgement receipt of previous complaints, you can send a written complaint or contact here:
- Phone Number: +911146044200
- Fax: 011-46044399
- Address: Head of Customer Service, Hero MotoCorp Limited, The Grand Plaza, Plot No.2, Nelson Mandela Road, Vasant Kunj – Phase -II, New Delhi – 110070.
Ensure you provide all previous complaint reference numbers and a detailed account of the problem.
Grievance Officer (For E-shop and Online Services)
For complaints specifically related to the Hero MotoCorp e-shop or online services, contact the Grievance Officer:
- Email: grievanceofficer.eshop@heromotocorp.com
- Address: Grievance Officer, Hero MotoCorp Limited Commercial Space No. 2A-2B-1801, 18th Floor Two Horizon Centre, DLF City Ph-5 Gurgaon -122002 HR, India.
Appealing to Consumer Forum
If your issue remains unresolved even after exhausting Hero MotoCorp’s internal complaint channels, you have two options:
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Lodge an informal consumer complaint to the National Consumer Helpline (NCH). This can help you in arbitration or mediation with Hero MotoCorp.
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File a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) for consumer rights violations or getting compensation for monetary losses. You can do this online through the E-DAAKHIL portal.
Still, not satisfied with the final resolution? Consult with a legal expert to explore options for taking legal action against Hero MotoCorp.
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