My issue not resolved since one month your Team repairing vehicle and now it was unable to start my vehicle and u don’t have spare parts
Tomorrow we will bring vehicle in Van and display vehicle in front of your Hubsiguda showroom and we will Explain to customers the way u sell vehicles services u offer to customers and spares available at your showroom with media
We gave our activa Two wheeler 125 Vehicle number Ts08GN7901 Job card number 265 yesterday for replacement of Vehicle meter ,servicing of Vehicle,replacement of parts which were under repair
Since today morning I am continuously calling service team as they completed work or not and to inform extra works if any but no one responded to calls till now till 5pm
One day completed
Now I came to showroom service centre Hubsiguda ride Honda Hyderabad Telangana my vehicle was not at all repaired and cared by no one
Vehicle is as it is since yesterday afternoon
Worst service by service manager Hubsiguda branch
No service on time keeping vehicles two days and playing with customers
Harassing as they like
Request for immediate action on service team else I will file suit in consumer forum for waste of time and harassment of public
As per your concern, you submitted your Honda Activa 125 (Vehicle No. TS08GN7901) for servicing and replacement of parts at Ride Honda, Hubsiguda, Hyderabad, with Job Card No. 265. Despite multiple follow-ups since yesterday, your vehicle has neither been repaired nor attended to. You have experienced delays, non-responsiveness from the service team, and poor customer service. You are rightly concerned about time wastage, vehicle condition, and unavailability of spare parts. You have even contemplated involving the media or filing a complaint with the Consumer Forum for this harassment and negligence.
You can take these steps.
You can submit a written complaint to the Service Manager at nearest Ride Honda Service Center, mentioning all the details:
* Vehicle and Job Card Number
* Date and nature of the service requested
* Instances of negligence and poor service
* A clear demand for the repair to be completed within 24 hours
* Warn them about escalation to the Consumer Forum if no action is taken.
Further, you can call at the * Honda 2-Wheeler Customer Care Number 18002660018 or email customercare@heromotocorp.com. You can also lodge a formal complaint by following these instructions:
Ensure you receive a complaint reference number for future follow-up.
If no response is received within a reasonable timeframe, you can file a complaint with the National Consumer Helpline (NCH) for:
* Deficiency in service
* Harassment and inconvenience caused
* Compensation for time and mental stress.
Attach all evidence, including the job card, communication records, and photographs of the unrepaired vehicle.