If your complaint is related to Honda’s products or services including bikes, motorcycles, or scooters, here’s a step-by-step guide on how to file bike complaints with Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI):
Contact Honda Customer Care
- Toll-Free Number: Call the helpline number 18001033434 to report an issue with Hero executives.
- Customer Care Number: +911242290011 (Head Office)
- WhatsApp Number: Message on +917230032200
- Email: customercare@honda2wheelersindia.com
You can find your nearest dealer on the Honda website to make initial complaints about services and maintenance.
Steps to File a Complaint Online:
- Visit the HMSI Website and navigate to the online complaint registration (honda2wheelersindia.com) section.
- Select a category: Sales, Service, Parts, Feedback, ASC requests, Bulk enquiry, or others.
- Fill out the online complaint form by providing details such as name, email, vehicle model, and a description of the issue.
- Attach supporting documents including images or other relevant documents, if necessary.
- Submit and note the reference number after submission, and record the reference number for future correspondence.
When lodging your complaint, provide the following details:
- Your name and contact information
- Two-wheeler model and registration number
- Nature of your complaint
- Detailed description of the issue
2. Escalate to Nodal Officer at Regional/Zonal Office
If your complaint remains unresolved, escalate it to the relevant Nodal Officer of the Regional or Zonal Office. While submitting your grievance, must provide the ticket ID or reference number of the previous unresolved complaint.
For contact details of zonal offices, visit: Filing a complaint to Honda Motorcycle & Scooter India Pvt. Ltd.
The contact details of Nodal Officers at Regional Offices:
| Regional Office | Phone Numbers |
|---|---|
| Eastern Office, Kolkata | +913324565747, +913344013200 |
| Western Office, Pune | +912027240026, +912027240028 |
| Northern Office, Gurugram | +911246712808, +911246712809 |
| Southern Office, Bangalore | +918049690000 |
3. Escalate to Head of Customer Service
If you are still dissatisfied with the final resolution provided by the customer service team, nodal officers, or regional/zonal offices, escalate your complaint to the Head of Customer Service at Honda’s Corporate Office.
Contact information:
- Phone Number: +911242290011 or +911246712800
- Email: customercare@honda2wheelersindia.com
- Address: Head of Customer Service Department – Corporate Office, Headquarters, Honda Motorcycle & Scooter India Pvt. Ltd., Plot No. 1, Sector – 03, IMT Manesar, Distt. Gurugram, (Haryana) – 122050.
Grievance Officer:
For unresolved disputes related to online services, privacy policy, or data breaches, escalate the complaint to the Grievance Officer. The contact details of the officer are:
- Email: grievance.officer@honda2wheelersindia.com
- Address: Grievance Officer – Corporate Office, Headquarters, Honda Motorcycle and Scooter India Pvt. Ltd., Commercial Complex II, Sector – 49-50, Golf Course Extension Road, Gurgaon – 122018.
Appeal to Consumer Forum
If your issue remains unresolved even after escalating through Honda’s internal channels or your consumer rights are violated, you can file an informal consumer complaint against Honda Motor with National Consumer Helpline (NCH).
For compensation or monetary disputes, you may appeal to the Consumer Disputes Redressal Commission (NCDRC) through the E-DAAKHIL portal.
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