To file complaints about vehicles cars, SUVs, and electric vehicles) of Hyundai Motor India such as car insurance, spare parts, Blue Link, Roadside assistance, and care service/maintenance including dealership, warranty, service, finance, and vehicle support, follow these steps and use the provided helplines & contact details of Hyundai:
Hyundai Customer Support:
- Customer Care Number: For instant help, contact Hyundai’s customer care via the toll-free number 1800114645 or +9198735646451. For 24×7 on-road assistance, dial 18001024645 in case of a breakdown or accident.
- WhatsApp: Messsage on +918447228019.
- Email: Send an email to crservice@hmil.net or crsales@hmil.net.
For issues related to IONIQ 5, email to ioniq.crsales@hmil.net or ioniq.crservice@hmil.net with details of the vehicle and a description of the issue. You can also contact your local dealers to make complaints related to your car or vehicle service.
Steps to file an online complaint:
- Visit the Hyundai’s official website (hyundai.com).
- Navigate to the contact page and click “Service Enquiry” to open the online complaint form.
- You can also click “Feedback” to express your grievances and feedback to the executive team regarding our products and services.
- Fill out the form by providing necessary details such as your name, contact information, vehicle details (car model, registration number, warranty, etc.), and a description of the issue.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the Hundai mobile app for online vehicle services and lodging complaints.
Escalate to Nodal Officer:
If your issue isn’t resolved by the customer service team or local dealer, escalate it to the Nodal Officer or Regional Manager at the Regional Offices of Hyundai. You can visit yourself or call to the officials for inquiry. Contact details of the regional offices are:
| Regional Office | Phone Number |
|---|---|
| New Delhi | +911166445000 |
| Lucknow | +915224260750 |
| Chandigarh | +911726605000 |
| Jaipur | +911416635555 |
| Kolkata | +913368319800 |
| Guwahati | +913612237891, +913612237892, +913612237893 |
| Ranchi | +916516550152, +916516550153, +916516550154 |
| Chennai | +914442204600 |
| Hyderabad | +914067291700 |
| Cochin | +914846699000 |
| Bangalore | +918068733100 |
| Mumbai | +912261693900 |
| Ahmedabad | +917966133000 |
| Pune | +912066320500 |
| Bhopal | +917556733800 |
Escalation to Head Office:
If your previously lodged complaints are not resolved by regional nodal officers and dealers, escalate the complaint to the Head of Customer Service at the Head Office of Hyundai Motor India. You can write a complaint letter by providing the ticket number from your previous complaint for reference and expected resolution. Send this letter here:
- Phone Number: +911246962000; +914447100000, 1800114645(toll-free)
- Fax: 011-66022201
- Email: crsales@hmil.net
- Address: Nodal Officer – Headquarters, Hyundai Motor India Limited, Plot C-11, City Center, Sector – 29, Gurugram, Haryana, 122001.
If you’re still dissatisfied or your consumer rights are violated, you may approach the National Consumer Helpline (NCH) or file a formal consumer complaint to the State/District Consumer Commission.
Tips: For vehicle insurance disputes, you may complain to the respective insurance company and further to the Insurance Ombudsman.
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