If you have complaints about vehicles or cars of Maruti Suzuki India Limited (MSIL) such as Hatchbacks, Sedans, MUVs/SUVs, Vans, Tour Series, EV (Electric), or Commercial vehicles, follow these guidelines to make your complaints with Maruti Suzuki:
Level 1: Maruti Suzuki Customer Care
- Toll-Free Number: Dial the customer service number 18001021800 to register your complaint. You also contact the head office using the contact number +911146781000.
- WhatsApp: Message +919289311487 for assistance.
- Email: Send your concerns to contact@maruti.co.in.
Filing a Complaint Online:
- Visit Maruti Suzuki’s official website: https://www.marutisuzuki.com/
- Click “Service Complaint”
- Open the online complaint form
- Provide necessary details such as your contact information, vehicle model, and a description of the issue.
- Submit the complaint form and note the Interaction ID for future reference.
If your complaints are not resolved, you can also contact your area office on the provided phone number or other means of communication.
Level 2: Escalation to Nodal Officer
If not resolved within 2 working days, escalate to the Manager at the Regional Office of Maruti Suzuki. Provide the Interaction ID or reference number, the reason for escalation (No response/not resolved or dissatisfied), Vehicle & Dealer Information, any additional details related to your Maruti Suzuki car concern (if necessary), and Attach supporting documents or images (if applicable) within your grievance to the Nodal Officer.
You can escalate your grievance by submitting an online grievance form.
The contact details of Regional Offices:
| Regional Office | Phone Number |
|---|---|
| Ahmedabad | +917940036660, +917940036671 |
| Bangalore | +918041120017, +918041120018 |
| Bhubaneswar | +916746571581 |
| Chandigarh | +911722780056, +911722781352 |
| Chennai | +914428233050, +914428233053 |
| Cochin | +914843018400 |
| Delhi (NCR) | +911146781000 |
| Dehradun | +911352738549 |
| Guwahati | +913612734308, +913612734310 |
| Hyderabad | +914068149600 |
| Indore | +917314069382, +917314069481 |
| Jaipur | +911412550888 |
| Kolkata | +913325266032 |
| Lucknow | +915222720932, +915222720933 |
| Mumbai | N/A |
| Panchkula | +911722580056, +911722590056 |
| Pune | +912026856037, +912026856038, |
| Ranchi | +916512563931 |
Level 3: Escalating to Head of Customer Service
If your complaints are still not resolved by the area office and nodal officers of regional offices, escalate it to the Head of Customer Service at Maruti Suzuki’s Head Office. You can write an application or submit an online complaint form with all relevant details.
Contact details of Head Office:
- Phone Number: +911146781000
- Email: contact@maruti.co.in
- Address: Customer Support Head, Head Office – Headquarters, Maruti Suzuki India Limited, 1, Nelson Mandela Road, Vasant Kunj, New Delhi – 110070.
Level 4: Approaching the Consumer Forum
For unresolved matters or violations of consumer rights, approach the National Consumer Helpline (NCH) for arbitration or mediation with Maruti Suzuki. You can also file a formal complaint to the Consumer Commission (NCDRC) for compensation against monetary losses, if necessary.
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