My father's car Swift KL75A 7448 met with an accident, got it repaired, but it gets stuck in the 2nd gear

[complainthub]

Dear @Simon_Thanikkal

To address the unresolved gear issue in your father’s Swift (KL75A 7448), urgently escalate the matter to Maruti Suzuki’s regional customer care by calling 18001021800 or emailing contact@maruti.co.in with full details and service history. Mention your father’s age and the critical need for a reliable vehicle. If the issue persists, lodge a complaint via the National Consumer Helpline at 1800-11-4000.

@complainthub

Filing a Complaint Online:

1. Visit Maruti Suzuki’s official website: https://www.marutisuzuki.com/
2. Click “Service Complaint”
3. Open the online complaint form
4. Provide necessary details such as your contact information, vehicle model, and a description of the issue.
5. Submit the complaint form and note the Interaction ID for future reference.

If your complaints are not resolved, you can also contact your area office on the provided phone number or other means of communication.

Level 2: Escalation to Nodal Officer

If not resolved within 2 working days, escalate to the Manager at the Regional Office of Maruti Suzuki. Provide the Interaction ID or reference number, the reason for escalation (No response/not resolved or dissatisfied), Vehicle & Dealer Information, any additional details related to your Maruti Suzuki car concern (if necessary), and Attach supporting documents or images (if applicable) within your grievance to the Nodal Officer.

You can escalate your grievance by submitting an online grievance form.

If still need help, reply to us.