Complaint Regarding Ongoing Issues with my dad's Maruti Suzuki Brezza

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Dear Maruti Suzuki Customer Service Team,

I am writing on behalf of my father, who is currently facing significant challenges with his Maruti Suzuki Brezza, purchased in January 2022. Over the past three months, the vehicle has experienced multiple issues that have rendered it nearly unusable, causing both mental stress and financial concerns.

The specific problems encountered are as follows:

  1. In August, the vehicle suddenly stopped while driving.
  2. The air conditioning system ceased to function, even when the engine was running.
  3. The reverse sensors have required multiple replacements due to failure.
  4. The original battery and two replacements have drained unexpectedly.

After these issues, the vehicle was handed over to a Maruti authorized service center, where it was diagnosed that the MGU unit needs replacement and the camera sensors are also damaged. We had replaced the unit as suggested and to our surprise, the same issue popped up yesterday on my dads way back post attending a function.

The ongoing problems have caused undue stress, particularly as my father is a senior citizen. Just yesterday, we faced another breakdown while returning from a function with children in the vehicle, leading to further complications.

Given the situation, I urgently request a call back from a Malayalam-speaking point of contact within your leadership team to discuss my father’s concerns and to explore a prompt resolution.

I am looking for a clear response outlining the way forward, rather than an automated message.

Thank you for your attention to this matter. I look forward to your swift reply.

Note: - Harindranath K who is the owner of the vehicle which is giving problems every alternate day.

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Dear @kirannath,

I understand how stressful these repeated issues with your Maruti Suzuki Brezza are, especially since your father is a senior citizen. Here’s how you can try to resolve this:

  1. Contact Maruti Customer Support: Call Maruti Suzuki at 18001021800 or email them at contact@maruti.co.in. Request a callback from a Malayalam-speaking representative to discuss these problems. You also contact the head office using the contact number +911146781000 .
  2. Explain the Problems Clearly: Describe each issue (car stopping suddenly, AC not working, reverse sensor issues, and battery problems) and mention the recent MGU replacement that didn’t solve it. Ask for a thorough check and a lasting fix.
  3. Ask for Replacement or Extended Warranty: Due to the frequent breakdowns, request either a vehicle replacement or an extended warranty for more coverage.

These steps should help get a more focused response. Let me know if you need more help.