My father's car Swift KL75A 7448 met with an accident, got it repaired, but it gets stuck in the 2nd gear

[Simon_Thanikkal]

My father’s car swift KL75A 7448 met with an accident and got it repaired at Thrissur maruthi zusuki workshop.after the
Repair the car had a problem that it being an automatic gear system started to get stuck in the 2nd gear and then we had to use manual mode. This happens without any reason.I took the car 3times to the same workshop and they say they don’t get the problem when they test, which I feel iis not true because their driver while dropping the car had experienced it . the problem still remains unresolved. I think they are stalling the repair to cover the insurance period of six months after the repair. My father is 90yrs and I need this car working for any hospital emergency that may come. I need a quick and positive response
Thank you
Simon V Thanikkal

[complainthub]

Dear @Simon_Thanikkal

To address the unresolved gear issue in your father’s Swift (KL75A 7448), urgently escalate the matter to Maruti Suzuki’s regional customer care by calling 18001021800 or emailing contact@maruti.co.in with full details and service history. Mention your father’s age and the critical need for a reliable vehicle. If the issue persists, lodge a complaint via the National Consumer Helpline at 1800-11-4000.

@complainthub

Filing a Complaint Online:

1. Visit Maruti Suzuki’s official website: https://www.marutisuzuki.com/
2. Click “Service Complaint”
3. Open the online complaint form
4. Provide necessary details such as your contact information, vehicle model, and a description of the issue.
5. Submit the complaint form and note the Interaction ID for future reference.

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