how and where to complain against kia motors for delay in servicing of newly purchased car

[Sonal]

It has been over a month since my newly purchased car was sent for servicing. After this time, they asked for 12 more days, and now they are requesting further delays. I want to file a complaint with the concerned authorities, including the consumer court

[complainthub]

Dear @Sonal

To report the excessive delay in servicing your newly purchased car, first lodge a formal complaint with the service center or call at 18001085000 / 18001085005 (Electric Vehicle) and escalate it to the manufacturer’s customer care by emailing at kiacare@kiaindia.net / kiaconnect@kiaindia.net. Simultaneously, you can file a grievance on the National Consumer Helpline or call 1800-11-4000. If unresolved, consider filing a case at your district Consumer Court via e-jagriti portal.

@complainthub

Steps to file an online complaint:

• Visit the official Kia India website (kia.com).
• Navigate to the ‘Customer Support’ or ‘Contact Us’ section.
• Fill out the online complaint form by providing necessary details such as your name, contact information, vehicle details, and a description of the issue.
• Submit the form.

Finally, note the ticket or reference number for future tracking. You can also use Kia Connect mobile app to get access of online vehicle services.

Escalation to Head Office:

If the issue is not resolved by customer service team or regional dealers, escalate it to the Head of Customer Service or Nodal Officer at Kia India’s head office. You can write a complaint letter including all previous correspondence and reference numbers and send it here:

• Email: kiacare@kiaindia.net
• Address: Nodal Officer – Head Office, Kia India Private Limited, 16th Floor, Two Horizon Center, Golf Course Road, DLF Phase-V, Sector 43, Gurugram – 122002 Haryana.

Remember to keep all communication records as they may be required for further escalation or legal proceedings.

If still need help, reply to us.