Where can you file vehicle complaints of Toyota?

Automotive
, ,
1

To file complaints about vehicles (hatchbacks, sedans, SUVs, MPVs, and luxury cars) of Toyota Kirloskar Motor such as car insurance, spare parts, accident damage, roadside assistance, and care service/maintenance including dealership, warranty service, finance, and vehicle support, follow these steps and use the provided helplines & contact details of Toyota:

Toyota Customer support
Toyota Customer support1351×720 90.7 KB

Toyota Customer Support:

  • Customer Care Number: Call Toyota’s customer support via the toll-free customer care number 18003090001 or +918045059000. Dial the helpline number 18001025001 or +911242355001 for 24×7 on-road assistance (mechanical/electrical breakdown or a traffic accident).
  • WhatsApp: Message on +914071781588
  • Email: Send an email to voc@toyota-kirloskar.co.in or for concerns related to dealership, email to parts_distributor@toyota-kirloskar.co.in.

For issues related to Toyota mobility services, email your concerns at mobility@toyota-kirloskar.co.in. If you have complaints about the online vehicle store, buying spare parts, or booking of car, call at 18008898182 or email to wheelsonweb@toyota-kirloskar.co.in.

You can call Toyota Finance at 180030997782 or send an email to customerfirst@tfsin.co.in for complaints about finance services such as loans, insurance, etc.

Additionally, you may contact your local dealer for vehicle services.

Steps to file an online complaint:

  • Visit the Toyota’s official website (toyotabharat.com).
  • Navigate to the “Contact Us” page.
  • Click “Feedback & queries” to express your grievances and feedback.
  • Open the online complaint form.
  • Fill out the form by providing the necessary details such as vehicle number, model, type of issues, and expected resolution,
  • Submit the form.

Finally, note down the ticket or reference number for tracking the status of your lodged complaint. You can also use Toyota’s mobile app for online booking services and lodging vehicle complaints.

Escalate to Nodal Officer:

If the complaint is not resolved within 2 working days, escalate the case to the Nodal Officer at the Regional Offices of Toyota available in Bangalore, Mumbai, Gurugram, and Kolkata. You can write a complaint letter including the reference/ticket ID of the previous complaint and send it by emailing voc@toyota-kirloskar.co.in or calling at +918045059000.

For disputes related to Toyota Financial Services India, you can lodge your grievance online (toyotafinance.co.in/) to the appointed nodal officer or escalate your case with LAN details (if you are a TFSIN customer) at:

  • Phone Number: 08067361943
  • Email: nodalofficer@tfsin.co.in
  • Address: Nodal Officer – Toyota Financial Services India Ltd, 1st Floor, Centropolis, No. 21 Langford Road, Richmond Town, Bangalore – 560025.

Escalation to Head Office:

If your complaints remain unresolved at the regional level, escalate them to the Head Office of Toyota Kirloskar Motor Pvt Limited. You can write a complaint letter with the reference/ticket number of the unresolved complaint (if any) and the expected relief from Toyota. Send it to head office:

  • Phone Number: +918066292098, 18003090001 (toll-free)
  • Fax: 080-27287076
  • Email: voc@toyota-kirloskar.co.in
  • Address: Headquarters, Toyota Kirloskar Motor Private Limited, Plot No.1, Bidadi Industrial Area, Ramanagara District – 562109, Karnataka.

If your previous complaint related to the online store is not resolved to your expectation by the Nodal Officer then escalate the grievance to the appointed Grievance Officer at:

  • Email: grievanceredressal@tfsin.co.in
  • Address: Grievance Officer – Toyota Financial Services India Ltd, 1st Floor, Centropolis, No. 21 Langford Road, Richmond Town, Bangalore – 560025

Further, escalate the matter with reference ID to the Vice President, Credit and Operations Department of Toyota Financial Services Ltd by sending an email to grievanceredressalofficer@tfsin.co.in or calling at +918067361943.

:person_tipping_hand:t5: Tips: Remember to include all relevant details and the reference/ticket ID of the previous complaint when escalating your concerns. For additional guidance, you can contact our Complaint Hub Citizen Community.

If the final resolution provided by Toyota does not meet your satisfaction, approach the National Consumer Helpline (NCH) or file a formal consumer complaint to the State/District Consumer Commission.

For vehicle insurance disputes, you may complain to the respective insurance company and further to the Insurance Ombudsman.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

2 Likes