To file a complaint about two-wheeler services of TVS Motor such as scooters, bikes, motorcycles, mopeds, electric vehicles, and three-wheelers including issues related to subsidiary products, spare parts, warranty, insurance, AMC, RSA, and online bike booking, follow this guide and use the provided contact details & customer helplines of TVS:
TVS Customer Support:
- Customer Care Number: Call TVS customer care via the toll-free number 18002587555 or +918870614593 (TVS Shop). For issues related to spare parts, call the helpline number 18002587111.
- WhatsApp: Message on +917397161112.
- Email: Send an email to customercare@tvsmotor.com or acc.onlinesupport@tvsmotor.com (for online shop)
If you need help with safety concerns while driving, call the helpline number for Roadside Assistance (RSA) provided by TVS or national emergency number 112. In case of unresolved initial complaints, you can express your concerns to local dealers or regional offices.
File an online complaint:
- Visit the TVS Motors’ website (tvsmotor.com).
- Navigate to the “Contact Us” option to open the online complaint form. For TVS online store support, click “customer support” and login to your account to make a vehicle complaint.
- Fill out the provided complaint form with all necessary details such as your contact information, vehicle model, registration number, and the nature of the issue.
- Attach supporting documents, if any.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the TVS Connect mobile app to access online services or file your complaint about its vehicle services.
Escalation to Head of Customer Service:
If your previously lodged complaints are not resolved by the customer service team, escalate the grievance to the Zonal Manager or the Head of Customer Service at the TVS Motor Corporate Office. You can write a complaint letter with reference/acknowledgement ID of the unresolved complaint and send it to:
- Phone Number: +914428332115, +914428272233
- Fax No.: 044-28331214
- Email: customercare@tvsmotor.com
- Address: Head of Customer Care Department – Corporate Office, Headquarters, TVS Motor Company Limited, “Chaitanya”, No.12, Khader Nawaz Khan Road, Nungambakkam, Chennai – 600006.
If disputes related to online services, privacy policy violations (data loss/leakage), and e-shop (bookings) with TVS remain unresolved, escalate the complaint to the Grievance Officer by sending an email to acc.onlinesupport@tvsmotor.com / dpo@tvsmotor.com or send a written complaint to:
- Phone Number: +914344276780
- Address: Grievance Officer – TVS Motor, Future Accessories LLP, Plot no 21 & 22, Sipcot Industrial Complex, Phase-1, Tamil Nadu Hosur – 635126
Note: If the resolution is still not satisfactory, or your consumer rights are violated, file a consumer complaint with the National Consumer Helpline (NCH) or a consumer court for compensation in case of monetary loss.
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