My bike is engine seized

[complainthub]

Dear @My_Love

Since your bike has only run 2900 kilometres, we recommend registering a formal complaint with TVS customer service. You can call at 18002587555 or 18002587111. Explain the starting problem and the lack of response from the showroom. Because the engine is usually covered under warranty, you should request a replacement engine.

You can also email TVS at customercare@tvsmotor.com. If no action has been taken, you may escalate the case to the regional office:

@complainthub

If your previously lodged complaints are not resolved by the customer service team, escalate the grievance to the Zonal Manager or the Head of Customer Service at the TVS Motor Corporate Office. You can write a complaint letter with reference/acknowledgement ID of the unresolved complaint and send it to:

• Phone Number: +914428332115, +914428272233
• Fax No.: 044-28331214
• Email: customercare@tvsmotor.com
• Address: Head of Customer Care Department – Corporate Office, Headquarters, TVS Motor Company Limited, “Chaitanya”, No.12, Khader Nawaz Khan Road, Nungambakkam, Chennai – 600006.

If TVS customer service doesn’t resolve the issue satisfactorily, you can escalate the matter by lodging an online consumer complaint with the National Consumer Helpline (NCH).