I have submitted a complaint letter to TVS Service Center for my vehicle issues which I am facing:
Subject: Urgent Complaint Regarding Unresolved Vehicle Issues, False Service Claims & Unauthorized Actions – TVS I-Qube S (TS09GA9886)
To,
The Manager
Nanesh Automotives Pvt Ltd.
TVS Service Center,
Begum Bazar, Hyderabad,
Date: 08 September 2025
Dear Sir/Madam,
I am writing to register my extreme dissatisfaction and serious concern regarding the utterly disappointing experience I have had with Nanesh TVS Service Centre, Begum Bazar. Despite multiple visits and repeated complaints, my vehicle issues remain unresolved, and the treatment I have received from your service team has been shockingly unprofessional.
The key concerns I wish to highlight are:
Repeated Failure to Fix the Problem:
- Even after multiple services, my vehicle continues to experience the same issues. Despite the battery being appropriate and fully charged, the vehicle slows down, and the display shows messages such as “Battery needs to be cooled down before further ride.”
Battery Heating – A Serious Safety Concern:
- I want to emphasize that battery overheating is not just a technical issue—it is a potential life-threatening hazard. There have been multiple reported incidents of electric vehicles catching fire due to battery malfunctions.
- If my vehicle is slowing down after just 15–20 km with overheating warnings, and your service team repeatedly fails to resolve this, you are directly putting riders’ lives at risk. Should there be any fire, explosion, or accident due to this battery defect, TVS Motor Company and Nanesh TVS MOTORS and Service Centre will be held fully liable for any loss of life or property.
Problem Worsened After Service:
I hereby bring to your attention that since receiving my vehicle back after service, the problem has actually worsened. Earlier, the vehicle beeped and slowed down after 25–30 km, but now the same issue occurs within just 15–20 km. This clearly indicates that the service not only failed to resolve the issue but may have aggravated it.
Furthermore, I have given my vehicle for service twice, yet have not received any service invoices for these visits. Both times, the vehicle was returned without even basic washing, and I had to personally request the Service Manager to at least clean the vehicle, to which I was informed that there is “no facility for that.” This is highly disappointing and unprofessional.
I now require written authentication on your official company letterhead containing complete details of:
- All services performed on my vehicle.
- Parts replaced or repaired.
- Battery issues diagnosed.
- A copy of the service memo along with the tax invoices for both service visits.
False Service Claims by Your Manager:
Your Service Manager claimed to have personally driven my vehicle and assured me that everything was repaired and functioning properly. However, this claim is completely false as the same problem persists. It appears your staff assumes customers lack the technical knowledge to catch these misleading assurances, but I can clearly see through this negligence.
Unauthorized Resetting of Digital Meter:
Resetting my digital meter without my consent and without even informing me beforehand is a serious breach of trust. Such actions can void my warranty and create significant financial complications, and I demand a full explanation for this unauthorized activity.
Lack of Transparency & Complaint Handling:
Your complaint system appears to be poorly managed. When I requested to submit a written complaint, your staff refused to accept it and failed to guide me to the appropriate authority. Additionally, despite connecting diagnostic tools to my vehicle, your team refuses to share the actual error codes or reasons for the recurring issue.
Submission of Evidence:
I also hereby inform you that I am sending the photos and videos I captured while facing the problem on your service centre’s WhatsApp number for your reference.
I now demand a full and written explanation of:
- Why my vehicle problems persist even after repeated services.
- Why the digital meter was reset without my consent?
- Why internal diagnostic error codes were not disclosed to me as the vehicle owner.
- Why false claims were made regarding the vehicle being repaired.
- Complete documentation on service records, complaints, parts replaced, and Tax Invoices.
Safety assurance regarding battery overheating and written confirmation that the battery installed meets all manufacturing and safety standards as per company policy.
If I do not receive a positive and detailed response within 7 working days addressing all my concerns, I will assume these misleading claims are true and that your service centre and TVS company are cheating customers and looting their hard-earned money.
In that case, I will be compelled to:
- File a formal complaint with the Consumer Forum against your service centre and TVS Motor Company.
- Sue your company for negligence, false claims, safety violations, and financial harassment.
- Escalate the matter publicly through legal forums, media, and consumer rights platforms to protect other customers from similar exploitation.
I expect immediate and serious action on this matter to avoid further escalation.
Sincerely,
KIRAN VYAS
14-4-284 to 287, Near Raja Pan Shop, Joshiwadi, Begum Bazar, Hyderabad – 500012, Telangana.
Note: Refusal to accept a written complaint from a consumer violates the Consumer Protection Act, 2019, which mandates that every consumer grievance must be duly recorded and addressed. Failure to comply with this obligation can result in legal action under the provisions of the Act.
I also require your company seal and authorized signatory’s acknowledgment on this letter as proof of acceptance, along with the date and signature, for my records.