To file complaints about agriculture equipment/machinery, heavy vehicles, and automobiles (cars, trucks, and commercial vehicles) of Mahindra & Mahindra (M&M) such as car insurance, spare parts, Roadside assistance, and care service/maintenance including dealership, warranty, service (bookings, cancellations, refunds,), finance, and vehicle support, follow these steps and use the provided helplines & contact details of M&M:
Mahindra & Mahindra Customer Support:
- Customer Care Number: Call the toll-free number 18002096006 or 18001027006 (M&M RSA personal). For issues related to commercial vehicles, call to 18004190848 or 18002100700 (tractor)
- WhatsApp: Message on +917208071495 or +919920703703 (for tractor)
- Email: Send an email to customercare@mahindra.com
If you have complaints or queries about dealership services, email to M&M dealer support at development.channel@mahindra.com. As a customer, you can also contact your dealer for vehicle services.
Steps to file an online complaint:
- Visit the M&M’s official website (mahindra.com).
- Navigate to the “Contact Us” page.
- Fill out the online complaint form with necessary details including model number, registration ID, and vehicle issue.
- Submit the form.
Finally, note the reference number provided for tracking and further escalation. You can also use the “With You Hamesha (withyouhamesha.com)” portal of M&M to make your complaint with executives or get help regarding vehicle services.
Escalate to Regional Manager:
If your submitted complaint is not resolved to your satisfaction within 1 working day from the dealer or M&M customer care, escalate your complaint to the Regional Customer Care Manager (RCCM) at the Regional Office of Mahindra & Mahindra.
You can contact 16 RCCM regional offices in Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Cochin, Delhi, Guwahati, Hyderabad, Jaipur, Kolkata, Lucknow, Mumbai, Patna, and Pune.
Escalation to Head of Customer Experience:
If you are not satisfied with the final response of the Regional Customer Care Manager and customer support team, escalate to the Head of Customer Experience at M&M Head Office. You can write a complaint letter including the reference/ticket ID of the previous complaint and send it to the head office at:
- Phone Number: 18002096006, +912228849052 (tech)
- Fax: 02228468523
- Email: executivedirectorafs@mahindra.com, customercare@mahindra.com
- Address: Executive Director, Head of Customer Experience – Mahindra & Mahindra Ltd. Automotive Sector, Mahindra Towers Akurli Road, Kandivali (East) Mumbai – 400101.
If you are dissatisfied with the final resolution or your consumer rights are violated, you may approach the National Consumer Helpline (NCH) or file a formal consumer complaint to the State/District Consumer Commission.
Tips: For vehicle insurance disputes, you may complain to the respective insurance company and further to the Insurance Ombudsman.
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