Dear @Yganesh Ji,
As per your concern, you submitted your Honda Activa 125 (Vehicle No. TS08GN7901) for servicing and replacement of parts at Ride Honda, Hubsiguda, Hyderabad, with Job Card No. 265. Despite multiple follow-ups since yesterday, your vehicle has neither been repaired nor attended to. You have experienced delays, non-responsiveness from the service team, and poor customer service. You are rightly concerned about time wastage, vehicle condition, and unavailability of spare parts. You have even contemplated involving the media or filing a complaint with the Consumer Forum for this harassment and negligence.
You can take these steps.
You can submit a written complaint to the Service Manager at nearest Ride Honda Service Center, mentioning all the details:
* Vehicle and Job Card Number
* Date and nature of the service requested
* Instances of negligence and poor service
* A clear demand for the repair to be completed within 24 hours
* Warn them about escalation to the Consumer Forum if no action is taken.
Further, you can call at the * Honda 2-Wheeler Customer Care Number 18002660018 or email customercare@heromotocorp.com. You can also lodge a formal complaint by following these instructions:
Ensure you receive a complaint reference number for future follow-up.
If no response is received within a reasonable timeframe, you can file a complaint with the National Consumer Helpline (NCH) for:
* Deficiency in service
* Harassment and inconvenience caused
* Compensation for time and mental stress.
- Attach all evidence, including the job card, communication records, and photographs of the unrepaired vehicle.
If still need help, reply to us.