To file a consumer complaint about faulty products or services of a company/seller with the Office of Consumer Affairs (OCA) in Canada, you can follow these steps and use the provided contact details of the state consumer protection authority:
Steps to file an online consumer complaint:
- Visit the Office of Consumer Affairs (OCA) website (ised-isde.canada.ca).
- Navigate to the “Consumer Hub” page from the menu.
- Select the category of the issue based on the nature of your complaint (e.g., financial services, telecommunications).
- Select your province or territory
- Choose the provincial or territorial Consumer Affairs offices.
- You can also select the Federal Office to open the online complaint form.
- Fill out the online complaint form with the required details including purchasing details, company name, and complaint description.
- Upload the supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number to track the status.
Note: To file a complaint about false advertising and deceptive practices, contact the Competition Bureau Canada.
While submitting a written complaint letter to your nearest Consumer Protection Ageny’s office, provide the following details:
- Sales receipts, contracts, or order forms
- Letters, emails, texts and other correspondence to and from the company
- Repair/service information
- Cancelled cheques (for reimbursement or payment issue)
- Details of the conversations with the company’s representatives – get the transcripts of calls from the company, if allowed.
- Any other information with supporting documents.
You can also call the Office of Consumer Affairs at 18003286189 for assistance in making your consumer complaint. The address of the Federal office is:
- Postal Address: Office of Consumer Affairs, 235 Queen St, Ottawa ON K1A 0H5.
Provincial and Territorial Office
To contact respective provincial and territorial Consumer Affairs offices, visit the respective office or use the provided contact details.
| Province | Toll-free / Telephone Number | |
|---|---|---|
| Alberta | 18774274088 | service.alberta@gov.ab.ca |
| British Columbia | 18885649963 | info@consumerprotectionbc.ca |
| Manitoba | 18007820067 | consumers@gov.mb.ca |
| New Brunswick | 18669332222 | info@fcnb.ca |
| Newfoundland and Labrador | 18779682600 | consumeraffairsaccount@gov.nl.ca |
| Northwest Territories | 8677679161 | consumer_affairs@gov.nt.ca |
| Nova Scotia | 18006704357 | askus@novascotia.ca |
| Nunavut | 18662238139 | consumerprotection@gov.nu.ca |
| Ontario | 18008899768 | consumer@ontario.ca |
| Prince Edward Island | 18006581799 | ccs@gov.pe.ca |
| Quebec | 18886722556 | N/A |
| Saskatchewan | 18778805550 | consumerprotection@gov.sk.ca |
| Yukon | 18006610408 | consumer@gov.yk.ca |
If your complaints are not resolved or you want reimbursement for the faulty product or service, you may take legal action by approaching the Small Claims Court in your district.
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