To file a consumer complaint about unfair business practices, products, and services of companies or sellers with the Competition Bureau Canada, you can follow these steps and use the provided contact details of the Bureau:
Steps to file an online complaint to the Bureau:
- Visit the Competition Bureau’s official website (competition-bureau.canada.ca).
- Navigate to the “Contact Us” section.
- Click the “Forms” option to access the online complaint form or choose “Information Centre”.
- Click “Complaint form” to open the online consumer complaint form.
- Fill out the required details about your complaint, including personal and contact information, details about the business you’re complaining about, and the nature of your complaint.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint.
To register your consumer complaint, you can also call at the toll-free hotline 18003485358 or 8199974282. If you want to submit a written complaint, send the letter to the head office of the Competition Bureau by post or fax here:
- Fax: 8199970324
- Postal Mail: Competition Bureau, Place du Portage I, 50 Victoria Street, Room C-114, Gatineau, Quebec K1A 0C9.
If you want to courier, use this contact address: Competition Bureau Place du Portage I, 50 Victoria Street, Room C-114, Gatineau, Quebec J8X 3X1.
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