Zapaka operating from Hong Kong Pfett Network Technology Co. Ltd. under Liu Zhong Ying

[complainthub]

Dear @csabater

To file a complaint against Zapaka.ca for misleading practices and refund denial, submit your grievance at the Canada Anti-Fraud Centre (https://www.antifraudcentre-centreantifraude.ca). Include your documentation, chat transcripts, and photos as evidence. You can also contact your payment provider to dispute the charge if the refund was denied unfairly.

You can also file a complaint with the Office of Consumer Affairs (OCA) in Canada. Follow these instructions:

@complainthub

1. Visit the Office of Consumer Affairs (OCA) website (ised-isde.canada.ca).
2. Navigate to the “Consumer Hub” page from the menu.
3. Select the category of the issue based on the nature of your complaint (e.g., financial services, telecommunications).
4. Select your province or territory
5. Choose the provincial or territorial Consumer Affairs offices.
6. You can also select the Federal Office to open the online complaint form.
7. Fill out the online complaint form with the required details including purchasing details, company name, and complaint description.
8. Upload the supporting documents or photos, if any.
9. Submit the form.

Finally, note down the reference number to track the status.

Note: To file a complaint about false advertising and deceptive practices, contact the Competition Bureau Canada.

If still need help, reply to us.