To file a consumer complaint against companies or its products and services to the National Platform of Consumer Dispute Resolution (SAMR) in China, you can follow these steps and use the provided contact details of the consumer protection authority:
Steps to file an online complaint:
- Visit the National Platform (12315) of Consumer Dispute Resolution website (12315.cn).
- Navigate to the consumer complaint registration page.
- Create an account or log in with your existing credentials.
- After successfully logging in, fill in the online consumer complaint form with details about the issue, including product/service information, company details, the nature of the dispute, and any supporting documents.
- Double-check the information and submit the complaint.
Note down the reference number to track the status of your complaint. If not resolved, you can escalate the grievance to the State Administration for Market Regulation (SAMR) or submit a written complaint letter at the local consumer protection office. You may also write a letter and send it here:
- Address: State Administration for Market Regulation, PRC, No. 8, Sanlihe East Road, Xicheng District, Beijing, Postcode – 100820.
You can also call at the hotline 12315 (toll-free) or 01088650000 (SAMR) and email at 12315@samr.gov.cn to make your complaint with the consumer authority.
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