To file a flight complaint about China Southern Airlines including issues related to passenger flight booking, delays, refunds, cancellation, insurance, cargo services, and other travelling services, you can use the following steps and the provided contact details:
China Southern Airlines Customer Support:
- Customer Service Number: Call at the domestic flight hotline at 95539-1-1 or +86-4008695539-1-1 (overseas) to talk with a representative of the airline’s call center. For international flights, call the hotline 95539-1-2 (domestic) and +86-4008695539-1-2 (overseas).
For complaints & recommendations, contact China Southern Airlines by calling at 9553919 or +86-400869553919. For refunds of domestic tickets and charges, dial the hotline 95539112 or +86-4008695539112 and for international bookings, use hotline 95539122 or +86-4008695539122, available 24x7.
Steps to file an online complaint:
- Visit the China Southern Airlines website (csair.com).
- Navigate to the “Contact Us” page from the customer service section.
- Login to your account to open the online complaint form.
- Fill out the complaint form with all necessary details, including your flight information and the nature of your complaint.
- Submit the form.
Finally, note down the reference number to track the status and wait for a response from their customer service team.
Approaching the Consumer Forum:
If your previous complaints are not resolved by China Southern Airlines, you can approach the Consumer Protection Forum in your country. Provide all relevant documentation and details of your complaint to the authority.
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