If you have complaints about the flights of Singapore Airlines in India or its services don’t meet expectations, you can file your flight complaints to customer service by using these contact details and guidelines for addressing concerns:
1. Singapore Airlines Customer Service:
Call the customer service number 1800121212 to lodge your complaints in India. Additionally, you can contact the regional offices of the airlines.
| City | Phone Number | |
|---|---|---|
| Ahmedabad | +917922858117 | ahmedabad_reservations@singaporeair.com.sg |
| Bengaluru | +912250166046 (calls from outside India) | bangalore_reservations@singaporeair.com.sg |
| Chennai | +912250166046 | chennai_reservations@singaporeair.com.sg |
| Delhi | +912250166046 | delhi_reservations@singaporeair.com.sg |
| Hyderabad | +91225016 6046 | hyderabad_reservations@singaporeair.com.sg, HYD_Traffic@singaporeair.com.sg (Lost and Found) |
| Kochi | +912250166046 | kochi_reservations@singaporeair.com.sg, COK_Baggage@singaporeair.com.sg (Lost and Found) |
| Kolkata | +912250166046 | kolkata_reservations@singaporeair.com.sg |
| Mumbai | +912250166046 | mumbai_reservations@singaporeair.com.sg |
2. Online Complaint Filing:
Singapore Airlines provides an online feedback form:
- Visit the Website: Go to the Singapore Airlines website and find the “Contact Us” or “Feedback” section.
- Locate the Form: Look for a link or button that leads to the complaint/feedback form.
- Fill in Details: Provide your flight information (date, flight number, origin, destination), personal details (name, contact information), and description of your complaint. Also mention relevant dates, times, and any staff members involved.
- Attach Supporting Documents: If you have any documents that support your claim (e.g., boarding passes, receipts, photos), attach them to the form.
- Submit: Review your information and submit the form.
Finally, note down the reference/ticket ID to track status.
Tips: Singapore Airlines is active on social media platforms like X and Facebook. You can try reaching out to them through direct messages or public posts (while maintaining the privacy of sensitive details).
3. Approach Civil Aviation Authority
If your complaints are not resolved to your satisfaction or your flight passenger rights are violated by Singapore Airlines, you may file your complaints with the Civil Aviation Regulatory Authority of your country.
In India, you can lodge your grievance to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
- Depending on the nature and complexity of your complaint, the resolution time may vary.
- If you’re not satisfied with the initial response, escalate your complaint to the manager or senior executive staff.
- For issues regarding refunds, lost baggage, or compensation claims, consult Singapore Airlines’ specific policies on their website.
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