To file a flight complaint about StarAir Airlines including issues related to passenger flight bookings, cancellation, refunds, cargo, and other airline services, you can follow these steps and use the provided contact details:
StarAir Customer Support:
- Customer Care Number: Call at the helpline number +919970555111 (for reservation issues) or +9122507 99555 to talk with a representative.
- WhatsApp: Message to +919970555111 to live chat with an agent.
- Email: Send an email to customercare@starair.in to raise your concerns.
You can raise your complaints related to refunds by sending an email to refunds@starair.in with flight booking details.
Steps to file an online complaint:
- Visit StarAir’s website (starair.in).
- Navigate to the “Contact Us” section.
- Login to your account by entering your mobile number.
- Provide your 10-digit mobile number to start the chat by clicking the chat icon.
- Describe your complaint and provide any relevant details such as flight number, date, and nature of the issue.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Appellate Authority
If your complaints are not resolved by the customer support team, escalate it to the appointed Nodal Officer of StarAir by email at nodalofficer@starrair.in with reference ID and supporting documents or call at +918035429000.
Further, you may escalate the grievance to the Appellate Authority by emailing appellateauthority@starrair.in with details of all previous escalations and expected resolution.
Note: Finally, you can lodge a flight complaint against StarAir to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
Approach the Consumer Forum
If your flight complaint is not resolved by Star Air or your consumer rights are violated, lodge an informal consumer complaint to the National Consumer Helpline (NCH) by providing all the details of your complaint, including the steps you have already taken with StarAir.
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