To file a flight complaint about Alliance Air Airlines including issues related to passenger flight bookings, cancellation, refund, cargo, and other airline services, you can use the following contact details and steps:
Alliance Air Customer Support:
- Customer Care Number: Call at the helpline number +914442554255 or +914435113511 to talk with a representative.
- Email: Send an email to support@allianceair.in to raise your concerns.
You can also raise your concerns with the helpdesk of the airlines at the airport.
Steps to file an online complaint:
- Visit the Alliance Air’s official website (allianceair.in).
- Navigate to the ‘Contact Us’ Section.
- Sign up or log in to your account to open the online complaint form.
- Fill out the complaint form by providing all necessary details such as your flight number, date of travel, and a detailed description of your complaint.
- Submit the form.
Finally, You will receive a confirmation email with a reference number for your complaint.
If your complaints are not resolved by the customer support team, escalate the grievance to the Nodal Officer and the Appellate Authority of Alliance Air.
Note: Finally, you can lodge a flight complaint against Alliance Air to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
Approaching the Consumer Forum:
If your issue is not resolved satisfactorily by Alliance Air or your consumer rights are violated, you can lodge an informal consumer complaint to the National Consumer Helpline (NCH) by providing all correspondence with Alliance Air, including emails, complaint reference numbers, and any other relevant documents.
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