To file a complaint about flights services of Akasa Air including issues related to passenger flights booking, cancellation, refund, check-in/out, insurance, and other airlines disputes, you can follow these steps and use the provided contact details:
Akasa Air Customer Support
- Customer Care Number:Call at the helpline number +919606112131 to talk with a representative of 24x7 Akasa Care Centre.
For pet travel request, you can get help from the Customer Engagement Team by calling on the given helpline number.
Steps to file an online complaint:
- Visit the Akasa Air’s official website (akasaair.com).
- Navigate to “Contact Us” section.
- Click “Raise a complaint” to open the online complaint form.
- Fill out the online form with flight information, details of your complaint, PNR, and supporting evidence.
- Submit the form.
Finally, note down the reference number to track status of your complaint. The customer engagement team of the airlines will respond within 48 hours.
Escalation to Appellate Authority
If you do not get respond to all customer complaints within 48 hours from Customer Engagement Team or not satisfied with final response, escalate the complaint to the appointed Nodal Officer of Akasa Air by sending an email to nodalofficer@akasaair.com with all supporting evidence and reference number.
Further, you may escalate the complaint to the Appellate Authority by an email at nodalofficer@akasaair.com with reference number of the unresolved complaint and expected resolution.
Note : Finally, you can lodge a flight complaint against Akasa Air to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
Approach the Consumer Forum
If the airline does not resolve your complaint satisfactorily, you can file an informal consumer complaint against Akasa Air to the National Consumer Helpline (NCH) with all documents related to the consumer dispute.
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