To file a flight complaint about Vistara Airlines including issues related to passenger flight booking (cancellation, refund, and quality of service), check-in/out, lost/damaged baggage or items, premium subscriptions, cargo, in-flight services, and other airline services, you can follow these steps and use the provided contact details:
Vistara Customer Support
- Customer Service Number: Call at Vistara’s customer care number +919289228888 to talk with a representative. For Club Vistara Platinum and Gold & Silver members, the helpline number is +918130088888.
- Email: Send an email with flight details to custrelations@airvistara.com or contactus@clubvistara.com (for Club Vistara customers).
Emails for sales queries:
| Region | |
|---|---|
| East India | east.salessupport@airvistara.com |
| West India | west.salessupport@airvistara.com |
| North India | north.salessupport@airvistara.com |
| South India | south.salessupport@airvistara.com |
Step to file an online complaint:
- Visit the Vistara’s official website (airvistara.com).
- Navigate to the “Contact Us” page.
- Click “Feedback/Complaints/Other Queries” to open the online complaint form.
- Fill out the required details including flight information, ticket details, type of issue, and description of the problem.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number and use it to monitor the status of your complaint. You can also call the helpline numbers of the Vistara’s regional offices in respective countries.
| Country | Phone Number | |
|---|---|---|
| Australia | 1300032802 | airvistara@walshegroup.com |
| Thailand | +662718183940, +66912234748 | vistara@apiairlines.com |
| Bangladesh | +880258817484 | gsa.bangladesh@airvistara.com |
| Sri Lanka | +94112168290 | vistara.cmb@aviation.hayleys.com |
| France | +0825800813 | helpdeskvistara@apg-ga.com |
| Germany | +4906920977638 | germanysales.support@airvistara.com |
| Hong Kong & Macau | +85228611269 | hkg.sales@airvistara.com |
| Indonesia | +623619599555 | dps.reservations@airvistara.com |
| Japan | 81335936769 | uk-japan@airsystem.jp |
| Korea | +82237880250 | koreasales.support@airvistara.com |
| Kuwait | +96522447709 / +96594079742 | vistara.kwi@bukhamseenaviation.com |
| Maldives | +9603011888, +9603011999 | malesales.support@airvistara.com |
| Mauritius | +2302026688 | mrusales.support@airvistara.com |
| Oman | +96824298002, +96824297803 | omansales.support@airvistara.com |
| Qatar | +97444506240 / 44421413 | reservation.qatar@airvistara.com |
| Saudi Arabia (Dammam) | +966138873209/+966138873229 | ksa.sales@airvistara.com |
| Singapore | +68847992 | vistara@discovertheworld.com.sg |
| Taiwan | 886227715900 | UKTWN@gofederal.com.tw |
| UAE (Dubai) | +97143595000 | vistarauae@airvistara.com |
| United Kingdom | +4402076446122 | lonres.vistara@aviareps.com |
| USA | +14804435249 | vistara@us-sales.com |
| Vietnam | +842838489994 | contact@tntglobalservices.com |
Escalation to Appellate Authority:
If your previously lodged complaints are not resolved by the customer service department, you may escalate the complaint to the appointed Nodal Officer by emailing nodalofficer@airvistara.com. Further, you may email the Appellate Authority at appellateauthority@airvistara.com with the reference/ticket number of the unresolved grievance.
Note: Finally, you can file a complaint against Vistara (TATA SIA Airlines Limited) to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
Approaching the Consumer Forum:
If Vistara does not resolve your consumer complaints, you can file a complaint to the National Consumer Helpline (NCH) with all relevant documentation and correspondence related to your complaint. Further, you can appeal to your local consumer court (Consumer Disputes Redressal Commission).
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