To file a flight complaint about Air India Express (AIX) Airlines including issues related to passenger flights booking (domestic/international), cancellation, refund, insurance, lost/damaged baggage/items, check-in/out, cargo, or other airlines services, you can follow these steps and use the provided contact details:
Air India Express Customer Support:
- Customer Care Number: Call at the helpline number +918046662222 or +918067662222 to talk with a customer experience representative to raise your concerns.
- WhatsApp: Message at +916360012345 to chat with an agent.
You can also start a “Chat with Tia” to raise your concerns by using AIX’s chat support.
Steps to file an online complaint:
- Visit the Air India Express website (airindiaexpress.com).
- Navigate to “Support” section from the menu.
- Click “Feedback/Complaint” option to open the online complaint form.
- Fill out the form by providing all necessary details, including your flight information, the nature of your complaint, and any supporting documents.
- Submit the form.
Finally, note down the reference number to track status of your complaint.
If your complaints are not resolved by Customer Experience Team, escalate the grievance to appointed Nodal Officer and the Appellate Authority of the Air India Express with reference number and other supporting evidence.
Note : Finally, you can lodge a flight complaint against Air India Express to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
Approach the Consumer Forum
If your consumer complaints are not resolved by Air India Express or your consumer rights are violated, lodge an informal consumer complaint to the National Consumer Helpline (NCH) with all relevant documents, including your complaint submission details and any correspondence with the airlines.
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