To file a flight complaint about Japan Airlines including issues related to passenger flight booking, ticket cancellation, lost baggage/items, refunds, and other airline services, you can follow these steps and use the provided contact details:
Japan Airlines Customer Support
- Customer Service Number: Call at 0570025121 / 0120747222 (domestic flights) or 0367333062 (international) to talk with JAL’s representatives.
- Chat Support: You can chat with an Agent using “Auto Chat Service”.
In India, you can call at 18001024135 or +81676334129 (Japanese). In USA & Canada, call at 1800-JAL-FONE(18005253663) or +13106074160 (international).
Steps to File a Complaint Online:
- Visit the Japan Airlines official website (jal.co.jp).
- Navigate to the “Support” and click the “Contact Us” option.
- Click “JAL Group Offices and Contact Us” to select your region.
- Click “Submit Online Form” to open the online complaint form.
- Fill out the complaint form with your flight details and the issue you are facing.
- Submit the form.
Finally, note down the reference number and wait for a response from the customer service team.
Approaching the Consumer Forum:
If your issue is not resolved satisfactorily, you can approach the Consumer Protection Forum in your country. Provide all necessary documentation and details of your complaint.
In Japan, you can complain to the Consumer Affairs Agency of the government of Japan. In India, you may approach the AirSewa Nodal Officer. To raise your consumer dispute in the USA, you may approach the Bureau of Consumer Protection Affairs of FTC.