Here’s how you can write a well-organized consumer complaint to the Consumer Forum as per the CPA:
Structure:
1. Introduction:
- Briefly state your name, address, and contact information.
- Mention the name and address of the opposite party (seller/service provider).
Tips: You can also file a complaint online to the consumer commission through the E-DAAKHIL portal (in case of India).
2. Details of the Complaint:
- Describe the product or service you purchased.
- Include the date and place of purchase (attach scanned copies of receipts/bills).
- Clearly mention the issue you faced with the product or service. Be specific about the defect, deficiency, or unfair practice.
- Mention any attempts you made to resolve the issue with the seller/service provider. Include dates and details of communication (attach copies of emails, letters, etc., if available).
Read: What documents do I need to file a complaint to Consumer Forum?
3. Relief Sought:
- Clearly describe what you expect as a resolution from the forum. This could be a repair/replacement of the product, a refund, compensation for damages, or discontinuation of an unfair practice.
4. Conclusion:
- Briefly reiterate the key points of your complaint.
- Express your hope for a fair and fast resolution.
5. Signatures and Date:
- Include your signature and date at the bottom.
- If you’re represented by a lawyer, include their details as well.
Tips for Clarity and Conciseness:
- Use simple and professional language.
- Maintain a factual tone, avoiding emotional outbursts.
- Focus on the key details of your case.
- Attach relevant documents to support your claims.
- Proofread the complaint for any errors before submitting it.
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