To file a complaint about buy/sell and exchange services of eBay including issues related to online orders, shopping, cancellation/refund payments, and other technical issues, you can follow these steps and use the provided contact details:
Steps to file an online complaint to eBay
- Visit the eBay’s official website (ebay.com).
- Navigate to the “Help & Contact” page from the menu.
- Click the “Contact Us” option.
- Select the category of issue.
- Click “Chat with us” or login to your account to open the online complaint form.
- Fill out the form with required details including order details, type of issue, and description of the complaint.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number to track the status. If your complaint is about a return, use the “Start a return” option. You can also use eBay’s automated assistant for immediate help.
If your issue is not resolved through the standard channels, you can escalate it to senior executives by requesting eBay’s customer service.
Approach the Consumer Forum:
If your complaints are not resolved by eBay or your consumer rights are violated, file a consumer complaint to the Consumer Protection Authority of your country. In the USA, you can approach the Bureau of Consumer Affairs of FTC.
In India, you can lodge an informal complaint to the National Consumer Helpline (NCH).