To file complaints about parcel delivery and logistics services of TForce Logistics (Final Mile) including issues related to parcel/package delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged shipments, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
TForce Logistics Customer Support:
- Customer Service Number: Call the TForce’s hotline at +18553962639 (US) or +18003877787 (CA) to raise general complaints with a representative. You can also contact the regional offices in your country by calling on the provided phone numbers on their contact page.
To Track the status of your shipment, navigate to the TForce Logistics tracking page and enter the Final Mile tracking/Airway bill number. You can also file an online claim for damaged, lost, or delayed shipment through the claim support page of their website.
Steps to file a complaint online:
- Visit the TForce Logistics website (tforcelogistics.com).
- Navigate to the “Contact Us” page.
- Select “Send us a message” to open the online complaint form.
- Fill out the form by providing all necessary details about your complaint including shipment order/tracking number.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved to your satisfaction, escalate the complaint by contacting senior executives of the company.
You can also send a written complaint letter to the head office at:
- Address: TForce Logistics, 4881 Quorum Drive, Suite 700, Dallas, TX 75254, USA.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of TForce Logistics or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In Canada, you can approach the Office of Consumer Affairs (OCA).
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